Cancellation, Return and Refund Policy
Last Updated: 15 July 2026
At JYO Herbs, we carefully prepare and pack our herbal skincare, haircare, bath and body products to ensure they reach you safely. Since many of our products are handmade and intended for personal use, certain hygiene and quality restrictions apply to cancellations, returns and refunds.
By placing an order through the JYO Herbs website, you agree to the terms mentioned below.
1. Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
To request a cancellation, please contact us as soon as possible through:
WhatsApp/Customer Support: +91 8297003988
Email: jyoherbs@gmail.com
Please provide your:
- Order number
- Registered name and mobile number
- Reason for cancellation
Once an order has been packed, processed or handed over to our delivery partner, it cannot be cancelled.
JYO Herbs reserves the right to cancel an order due to product unavailability, payment failure, incorrect pricing, incomplete customer information, delivery restrictions or any other unavoidable circumstances. In such cases, the customer will be informed and any eligible prepaid amount will be refunded.
2. Cancellation of Prepaid Orders
When an eligible prepaid order is cancelled before dispatch, the amount will be refunded to the original payment method.
Payment-gateway charges, transaction charges or other non-refundable charges may be deducted where applicable.
After the refund has been initiated by JYO Herbs, the amount may take approximately 5–10 business days to appear in the customer’s account, depending on the bank, card issuer or payment provider.
3. Orders That Have Already Been Dispatched
Orders cannot be cancelled once dispatched.
When a customer refuses to accept a dispatched prepaid order without a valid reason, the original shipping charges, return shipping charges and any applicable handling charges may be deducted from the order value before processing the refund.
Cash-on-delivery orders that are repeatedly refused may not be eligible for Cash on Delivery on future purchases.
4. Returns and Exchanges
Due to hygiene and safety considerations, JYO Herbs does not accept general returns or exchanges for personal-care products once they have been delivered.
A return, replacement or refund may be considered only when:
- A wrong product has been delivered.
- A product is missing from the package.
- The product was damaged during transit.
- The product has leaked or broken before delivery.
- The product received is past its expiry date.
- There is a genuine manufacturing or packaging defect.
The concern must be reported within 48 hours of delivery.
Requests received after this period may not be accepted.
5. Damaged, Defective, Missing or Incorrect Products
Please inspect the package immediately after receiving it.
If the outer package appears visibly damaged, opened or tampered with, please avoid accepting the delivery wherever possible.
For damaged, leaking, missing, defective or incorrect products, contact JYO Herbs within 48 hours and provide:
- Order number
- Customer name and registered mobile number
- Clear photographs of the outer package
- Clear photographs of the shipping label
- Photographs of the inner packaging and product
- Photograph of the batch number and expiry date
- An uninterrupted package-opening video, wherever available
- A brief explanation of the issue
The photographs and video must clearly show the condition in which the package and product were received.
After reviewing the information, JYO Herbs may offer a replacement, store credit or refund, depending on the nature of the concern and product availability.
6. Non-Returnable and Non-Refundable Products
Returns, replacements or refunds will not normally be provided in the following circumstances:
- The product has been opened, used, tested or partially consumed.
- The product’s original seal, label or packaging has been removed or damaged.
- The customer no longer wants the product or has changed their mind.
- The customer ordered the wrong product, fragrance, quantity, size or variant.
- The product was damaged because of improper storage, handling or use after delivery.
- The product was not used according to the instructions provided.
- The customer did not like the fragrance, colour, texture or consistency.
- The product did not provide the customer’s personally expected result.
- The product caused an individual sensitivity or allergic reaction.
- The delivery address or contact information provided by the customer was incorrect or incomplete.
- The claim was submitted after the specified reporting period.
- The product was purchased during a clearance sale or marked as non-returnable.
7. Natural and Handmade Product Variations
JYO Herbs products may contain herbal powders, oils, botanical extracts and naturally derived ingredients.
Due to the natural and handmade nature of these products, minor variations may occur between batches, including differences in:
- Colour
- Fragrance
- Shape
- Texture
- Consistency
- Botanical appearance
Such natural variations do not affect the overall quality of the product and will not be treated as manufacturing defects.
8. Skin Sensitivities and Allergic Reactions
Every person’s skin, scalp and hair may respond differently to natural or cosmetic ingredients.
Customers are advised to carefully read the ingredient list and perform a patch test before regular use. Discontinue use immediately if irritation, redness, itching or discomfort occurs.
JYO Herbs cannot guarantee that a product will be suitable for every individual. Therefore, returns or refunds will not normally be provided for personal sensitivities, allergic reactions or dissatisfaction with individual results.
Customers with existing allergies, medical conditions, sensitive skin, pregnancy-related concerns or ongoing dermatological treatment should consult an appropriate healthcare professional before using any new product.
9. Return Approval and Product Collection
Products should not be returned without receiving approval from the JYO Herbs customer-support team.
If a return is approved, the product must be:
- Unused and unopened
- In its original packaging
- Properly sealed and protected
- Accompanied by the original invoice or order details
- Returned with any complimentary items supplied with the order
JYO Herbs reserves the right to reject a returned product if it has been opened, used, damaged, altered or returned without its original packaging.
10. Refund Processing
After an approved returned product is received, our team will inspect it.
If the claim is approved after inspection, the refund will generally be initiated within 5–7 business days.
Refunds for prepaid orders will normally be credited to the original payment method. For Cash-on-Delivery orders, customers may be requested to provide valid bank or UPI details.
The time required for the refunded amount to appear in the customer’s account depends on the relevant bank or payment provider.
Original delivery charges, Cash-on-Delivery charges and return shipping charges are non-refundable unless the return is caused by an error from JYO Herbs or the product was damaged before delivery.
11. Replacement Policy
When a replacement is approved, it will be dispatched subject to product availability.
If the same product is unavailable, JYO Herbs may offer:
- A similar product of equivalent value
- Store credit
- A refund for the eligible amount
Replacement products cannot be exchanged again unless the replacement itself is damaged, defective or incorrect.
12. Refunds for Promotional and Combo Orders
When a product purchased as part of a combo, gift set or promotional offer is approved for return, the refund will be calculated based on the discounted amount paid for that particular product.
Free gifts, samples or complimentary products are not eligible for refunds.
Where the eligibility of an offer changes because of a partial return, the value of the discount or complimentary product may be deducted from the refund.
13. Contact Us
For cancellation, replacement, return or refund assistance, please contact:
JYO Herbs Customer Support
WhatsApp/Phone: +91 8297003988
Email: jyoherbs@gmail.com
Business Hours: 11am-3pm
Please include your order number and registered contact details in all communications so that we can assist you promptly.
JYO Herbs reserves the right to update or modify this policy at any time. Any changes will become effective once the revised policy is published on the website.