Last Updated: 15 July 2026
At JYO Herbs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or contact us.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information:
- Name, mobile number and email address
- Billing and delivery address
- Account and login information
- Order, payment, shipping, cancellation and refund details
- Customer-support messages, reviews and feedback
- IP address, browser type, device information and website activity
- Marketing and communication preferences
We collect only the information reasonably required to provide our products and services.
2. How We Use Your Information
We may use your personal information to:
- Process, confirm and deliver orders
- Provide invoices and payment updates
- Handle cancellations, returns, replacements and refunds
- Respond to customer enquiries and complaints
- Manage customer accounts
- Improve our website, products and services
- Prevent fraud and unauthorised activity
- Send offers and product updates with your consent
- Comply with legal, tax and regulatory requirements
3. Payment Information
Online payments are processed through authorised payment gateways and financial-service providers.
JYO Herbs does not normally collect or store complete card numbers, CVV details, banking passwords, OTPs or UPI PINs. We may receive limited information such as the payment status, transaction reference number and amount paid.
Never share your OTP, UPI PIN or banking password with anyone claiming to represent JYO Herbs.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember your preferences
- Improve website performance
- Understand how visitors use the website
- Measure promotional campaigns
- Maintain website security
You may disable cookies through your browser settings. However, some website features may not function properly.
5. Sharing of Information
JYO Herbs does not sell or rent your personal information.
We may share limited information with trusted service providers, including:
- Payment gateways
- Courier and delivery partners
- Website-hosting and e-commerce providers
- Email, SMS and WhatsApp service providers
- Customer-support and analytics providers
- Accountants, legal advisers and government authorities where required
These parties receive only the information necessary to perform their services.
6. Marketing Communications
With your permission, we may send information about new products, offers, herbal-care tips and promotions through email, SMS, WhatsApp or telephone.
You may unsubscribe or withdraw your consent at any time. You may still receive essential messages relating to orders, payments, deliveries, refunds and account security.
7. Data Security
We use reasonable security measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or electronic-storage system can be guaranteed to be completely secure. Customers are responsible for protecting their passwords and account information.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete orders and provide customer support
- Maintain transaction and accounting records
- Resolve disputes
- Prevent fraud
- Fulfil legal and regulatory obligations
Information that is no longer required may be deleted, securely disposed of or anonymised.
9. Your Privacy Rights
Subject to applicable law, you may request to:
- Access information held about you
- Correct inaccurate or incomplete information
- Update your account details
- Request deletion of eligible information
- Withdraw consent for promotional communications
- Raise a complaint about the use of your information
Certain information may be retained where required for legal, tax, fraud-prevention or transaction purposes.
10. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from anyone below 18 years of age without appropriate permission from a parent or lawful guardian.
11. Third-Party Links
Our website may contain links to payment providers, courier websites, social-media platforms or other third-party services.
JYO Herbs is not responsible for the privacy practices or content of independent third-party websites. Please review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy when our services, technologies or legal requirements change.
The revised policy will be published on this page with an updated effective date.
13. Contact Us
For privacy questions, corrections, deletion requests or complaints, please contact:
JYO Herbs Customer Support
Email: jyoherbs@gmail.com
Phone/WhatsApp: +91 8297003988
Customer-Support Hours: 10:00 AM–8:00 PM
Business Address: Hyderabad, Telangana
Website: jyoherbs.vgrowbizz.com
We will make reasonable efforts to review and respond to genuine privacy requests promptly.